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MTC · Industry Depth, Global Breadth
F&B & Retail · Verified Case

A Xiamen Central Kitchen Operator厦门某中央厨房

Digital transformation for central kitchen operations: precision management at scale

Real customer case (published with client authorization)
Headquarters
Xiamen, China
Industry
Central Kitchen
Products & Services
Group Catering / Food Services
Partner
MTC
Solution
SAP Business One
2 daysClosing period reduced from 10 days to just 2 days
95%Inventory accuracy improved from 70% to 95%
50,000Serving approximately 50,000 employees across 9 factory campuses with four meals daily
① Background

Who They Are

This Xiamen-based food company was established in 2011 and specializes in group catering delivery services. It primarily provides meal services to approximately 50,000 production and management personnel across 9 factory campuses of a publicly listed enterprise, handling 24-hour, four-meal processing, delivery, sales operations, and directly managing over a dozen on-campus convenience stores — with annual revenue exceeding RMB 200 million and approximately 400 employees. To ensure group employees enjoy fresh, safe meals four times daily and to address industry challenges such as diverse dish varieties, inaccurate predictive production, time-sensitive demand, chaotic cost management, and unstable yield rates, the company sought to improve management efficiency and standardize operations through digital solutions. By implementing SAP ERP's central kitchen solution, the company not only improved operational and management efficiency and achieved refined financial and business management, but also established a solid foundation for future expansion and growth.

③ Solution & Feedback

Products Deployed

SAP Business One

Implementation partner: MTC

What the Client Says

Although SAP ERP is a relatively compact system, it has excellent functionality. Its flexible extensibility can support future business growth, and its implementation is very standardized with a high success rate — management acceptance is also high.
Gao Huaxiong, CFO, A Xiamen Food Company
④ Results & Value

What This Upgrade Delivered

  • Achieved integrated management of finance, costing, procurement, supply-demand, and processing, significantly improving efficiency and ensuring every meal is delivered hot to canteens across 9 factory campuses.
  • Ensured daily four-meal quantity accuracy through predictive production, resolving order fluctuation issues, complex menu planning, slow month-end closing, and food waste.
  • Improved procurement price stability and accounts payable accuracy through supplier management. Transparent, controllable ingredient pricing effectively reduced procurement costs.
  • Enabled real-time inventory visibility, improving accuracy from 70% to 95% and reducing food safety risks from expired items.
  • Applied precise cost management to enable per-kitchen cost accounting as well as per-meal-period cost breakdowns.
  • Captured more accurate input and output records during production processing, significantly improving yield rates.
  • Eliminated raw material accumulation, expiration, and stockout issues previously caused by manual management.
  • Replaced the traditional rough management model with standardized processes and refined analytical management, strengthening the company's competitive position.

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