Go-Live Is Just the Beginning: Keep SAP Business One Running Smoothly Long-Term
ERP doesn’t matter most on go-live day. It matters every single day after. MTC’s Maintenance & Support keeps your SAP Business One (B1) running reliably around the clock.
MTC’s Maintenance & Support service keeps SAP Business One stable after go-live: 7×24 response, annual system health checks, and version/patch maintenance to resolve day-to-day issues fast. Delivered through MTC’s 8 global support centers and the LinkedWorld network of 60+ in-country partners.
7×24 Multilingual Support
China + overseas teams collaborate around the clock, including holidays, with bilingual Chinese/English response
Standard SLA
Tiered response time commitments. P1 critical issues responded to within 2 hours
Annual Health Check
Comprehensive assessment of system performance, data quality, permission configuration, and version status
User Training
New employee onboarding, feature update training, and best practice sharing
Standard SLA Response Times
Issues are classified by priority with clear commitments for response and resolution.
| Priority | Scenario | Response Time | Resolution Time |
|---|---|---|---|
| P1 Critical | System completely unavailable, core business interrupted | Within 2 hours | Within 4 hours |
| P2 High | Core functionality impaired, major workflow blocked | Within 4 hours | 1 business day |
| P3 Medium | Partial functionality impaired, workaround available | 1 business day | 3 business days |
| P4 Low | Consultation, optimization, non-urgent requests | 2 business days | Scheduled |
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Tell us about your current maintenance challenges and MTC will craft the ideal support plan for you.
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