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MTC · Industry Depth, Global Breadth
Trade & Distribution · Verified Case

Walker International Co., Ltd. (Taiwan)

Keeping pace with growth: complete, rigorous, traceable workflows built on SAP

Real customer case
Chinese name
台湾瓦克国际股份有限公司
Location
Taipei, Taiwan
Industry
Food Trading
Products & Services
Fruit Import & Export
Website
https://walker-taiwan.com/
Partner
MTC
Solution
SAP Business One
SecondsData query time, down from 1–2 days
① Client Background

Company Profile

Walker International (Taiwan) was founded in August 1980 and is currently one of Taiwan's leading fruit importers and exporters. Over nearly 40 years, the company has expanded its business across every continent, maintaining close partnerships with counterparts in China, Japan, Korea, the United States, Canada, France, New Zealand, Australia, Chile, South Africa, and Southeast Asia. To provide a fuller range of services, Walker has continually expanded into diverse industries including hardware and agricultural machinery exports, Japanese organic microbial product distribution, wine trading, and O2O retail. In 2010, Walker began vertical industry integration by establishing a subsidiary, Walker Fresh House, and building an organic packaging facility. Through its organic retail experience, the company gained deep insight into consumer demand for food safety. In early 2018, Walker partnered with National Tsing Hua University's BIIC Lab, aiming to use AI-driven automation for traceability management and to enhance the international competitiveness of Taiwanese fruit. Previously, Walker relied on a customized ERP system but lacked a complete digital operations framework, which could not keep pace with the company's growth and evolving business model. Through the SAP system implementation, Walker built a complete, rigorous, and traceable workflow system, resulting in an agile and transparent digital operations platform.

③ Implemented Solution

Systems and Applications in Scope

SAP Business One

Implementation partner: MTC

Client Feedback

SAP is a very solid software solution, well suited for Growing SMBs that lack complete workflows. Team members quickly become familiar with and appreciate its logic. MTC has been extremely responsive and enthusiastic in their support, adapting to our specific business needs and unique circumstances. We are very satisfied with the partnership.
Yu Li-Yuan, General Manager, Walker International Co., Ltd. (Taiwan)
④ Project Outcomes

Implementation Outcomes

  • Established complete workflows for smooth internal business coordination and control, and used the SAP implementation to embed rigorous logic into management practices.
  • Secure, accessible data management allows all departments to easily attach and retrieve information, with data creation tightly linked to business processes and simplified document storage, encryption, and archiving.
  • Implemented batch management for fresh produce and food safety traceability to meet future regulatory requirements for food and fresh produce companies in Taiwan.
  • SAP's open interfaces enable future integration with retail POS, inventory management, and other systems, supporting more granular data analysis on the retail side.
  • Data transparency lifted overall operational efficiency. Daily data queries for sales and management staff dropped from 1 to 2 days to just seconds, and procurement information no longer requires mobilizing the entire accounting team.
  • Meets Taiwan local tax and fiscal compliance and fresh-food safety traceability requirements

This case is published with the customer's authorization.

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