A German Precision Temperature-Control Equipment Maker (Confidential)
Built an SAP-centered digital operations platform integrating CRM/OA to deepen its China business
- Chinese name
- 某德国精密温控设备制造商
- Location
- Germany (China market)
- Industry
- Precision temperature-control equipment
- Products & Services
- Precision temperature-control chambers
- Partner
- MTC
- Solution
- SAP (integrated with CRM / OA)
Delivery note: China operations delivered by MTC
Client name and identifying details withheld to protect privacy
Project Summary
With SAP at the core, integrated with CRM and OA, links sales, service and internal management into one efficient value chain
Connects cross-department data sharing and standardizes and automates processes, improving efficiency and integration together
Company Profile
To protect the client's privacy, this case withholds the name and identifying details; only industry and solution are shared.
This German precision temperature-control equipment maker was founded in the 1930s and entered China in 2010. As its China operations grew more complex, it needed standardized processes and faster service response. The company established an SAP-centered platform integrated with CRM and OA through defined interfaces, supporting sales, service and internal-management processes in China.
Business and Management Requirements
Management Requirements Before Implementation
- Rapid China growth and rising complexity demanded process optimization
- Needed faster market and service response
- Needed SAP at the core, integrated with CRM and OA through defined interfaces
Implementation Goals
- Optimize and standardize processes for an efficient value chain
- Connect departmental data through SAP, CRM and OA interfaces with common master-data rules
- Improve transparency, timeliness and accuracy with multi-dimensional insight
- Keep SAP at the core and integrate CRM and OA through defined interfaces
Systems and Applications in Scope
Implementation partner: MTC
Implementation Outcomes
- Integrates business and finance, raising transparency, timeliness and accuracy and supporting decisions with multi-dimensional data
- Meets China local tax and fiscal compliance (VAT, Golden Tax integration and Chinese accounting standards) and delivers compliant, comparable operating data to the German headquarters
- Standardized the agreed sales, service and internal-management workflows and automated defined processing steps.
- Connected departmental data through SAP, CRM and OA interfaces with common master-data rules.
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